Samantha Cartaino

StandardAero (Booth C6043) received two awards this week at the Rolls-Royce (Booth C1343) First Network Recognition Reception, an annual event at Heli-Expo that recognizes achievements of authorized service centers providing MRO services for M250 helicopter engines.

 


At the ceremony, StandardAero received awards for customer service for high customer satisfaction metrics and improved processes with a direct effect on customer service. Additionally, it worked on in-house fluoride-ion cleaning capabilities that resulted in reduced turnaround times and improved customer service. This is the ninth year StandardAero has received Rolls-Royce awards relating to customer service.

 


“Among dozens of esteemed industry frontrunners within the network, we are thrilled to have been selected by Rolls-Royce to receive such distinguished awards,” said Manny Atwal, the v-p of sales, marketing, and business development for commercial helicopter services at StandardAero. “Our customers are at the center of everything we do, from daily MRO activities to long-term program solutions and industry collaboration, so this recognition from our partners truly serves as a reinforcement of that same focus we both share.”

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.