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Amy Wilder

C&amp;L Aerospace has launched a customer parts portal that provides real-time inventory information, pricing, and online ordering capabilities for aircraft operators and MRO facilities. The system, developed by the Bangor, Maine-based company using customer feedback, allows users to search for parts, view warehouse locations, compare OEM and aftermarket options, and place orders online. The portal displays parts availability, pricing, photos, and certifications.&nbsp;
Users can access quotes, view order history, and upload documents, including compliance forms and purchase orders. A negotiation tool allows customers to request price adjustments without phone or email contact, with client-specific pricing applied automatically.
“We wanted to simplify the ordering process and eliminate the unnecessary time customers often spend searching for parts, documents, and pricing,” said Chris Kilgour, CEO of parent C&amp;L Aviation Group. “Customers have told us they want a clean interface, fast access to information, and the ability to make decisions quickly. This new portal delivers exactly that.”
The portal is available only to operators and MRO facilities. Existing customers can access the system immediately, and new eligible customers can request access at the company’s website.
C&amp;L Aviation Group provides parts support, maintenance, component repair, interior refurbishment, aircraft disassembly, and aircraft management services for business jet and regional aviation operators. The company has warehouses and sales offices in the U.S., Germany, Singapore, Scotland, Australia, and South Africa.

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