Charles Alcock is managing editor of the AIN Media Group, having rejoined the company in 2019. He has been an aviation journalist since 1986, and previously worked for AIN from 1990 to 2017, most recently as editor-in-chief. His main focus is on covering new aviation technology and business models, as well as international news.
Having been raised in the London area, Alcock studied at the University of Manchester in the UK and earned an honors degree in Politics and Modern History. He speaks English and French, and some German.

Managing Editor

Charles Alcock

StackAero is introducing a “contracts module” to its Business Operations System (BOS) for charter brokers and operators. The company said the new feature will make it easier to manage how clients are using flight hours paid for under block charter or fractional ownership arrangements, including jet-card products.
According to StackAero business development manager Cat Buchanan, the tool acts as a utilization tracker for managing contractual arrangements, including extensive tours by performers. The <a href="https://www.ainonline.com/aviation-news/business-aviation/2026-03-23/charter-challenges-and-opportunities-prompt-digitization">company</a> has been stress-testing the addition to its software and will make it available to clients in the next few weeks.
BOS is based on the ubiquitous Salesforce customer relationship management system and can be integrated with other flight operations and charter software used in the business aviation sector. StackAero is about to start integrating the Leon flight operations and scheduling software and is already working with charter flight planning specialist FL3XX.
Buchanan said StackAero’s platform tracks patterns in customer behavior and preferences, focusing especially on issues that can impact the bottom lines of operators and brokers. It provides what she called a “customer health score” to indicate levels of satisfaction and likely retention, as well as signaling to operators which brokers have the most productive conversion rates for booking trips.
BOS also has a “squawk” feature that tracks repeated issues at specific airports and FBOs to help companies develop workaround processes. In addition, it can highlight issues such as imminent passport expiry for passengers and crew.
Buchanan told AIN that some StackAero clients have achieved significant sales growth since using the BOS platform. For instance, Ryan Aviation Group, which specializes in arranging tours by music groups, has increased the number of brokers it employs from four to 23.

News and issues concerning the aviation charter and fractional-ownership industries and markets, including company announcements, regulations, new developments and labor issues.

StackAero Adds Jetcard Usage Tool to Charter Flight Management Platform 

Feature tracks how many hours block charter or fractional ownership clients have used 

StackAero has been stress-testing a new contracts management module for the Business Operations System, which it developed for charter operators and brokers.

StackAero Adds Jetcard Usage Tool to Charter Platform 

2024 Corporate Aviation Leadership Summit

News and developments about airplanes, helicopters and unmanned air vehicles used in all varieties of operations, including airlines, military, business, commercial, general aviation and private.

New developments at FBOs including regulations and noise issues; legal disputes; openings, acquisitions and mergers.

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

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Issues regarding financing of aircraft; aviation insurance; tax issues for aircraft operators; new companies and people in the aviation financing and insurance industries.

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News and developments about aviation fuel, including jet fuel, aviation gasoline, and biofuel.

News about bills, laws, regulations and other governmental decisions affecting aviation and aerospace. Topics include FAA re-authorizations, taxes on fuel and aviation activities, environmental legislation, ICAO decisions, governmental mediation of labor conflicts and World Trade Organization disputes and decisions.

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